ServiceNow is a powerful enterprise software that is helping close to 14,000 top listed companies as of 2020 like Allianz, Accenture, Ashley, and Aegis to save their time and money.

Organizations with ServiceNow can see an ROI of 195%* in a span of 3 years. When an enterprise application promises as many benefits as ServiceNow does, it is paramount to adopt it quickly and effectively to make the most of it.

However, there are a few ServiceNow onboarding challenges that have to be addressed upfront to reap maximum benefit out of it. Before we find a solution to the challenges, let’s understand what ServiceNow is and its impact on any business.

What is  ServiceNow?

ServiceNow is a dynamic cloud platform that empowers the IT operations, HR, and Finance departments to simplify process. Initially, it started as an application for ITSM (Information Technology Service Management) but today, they deploy solutions pertaining to HR service delivery, Customer service, IT, Security, and Business application.

With ServiceNow, you can create an entire employee lifecycle on a single platform by using workflows and automation that eliminates the need for manual intervention and spreadsheets.

Even though ServiceNow reduces a lot of manual effort and automates several mundane tasks, the biggest challenge is getting onboarded with ServiceNow itself.

Role of a Digital Adoption Platform in ServiceNow Employee Onboarding?

A Digital Adoption Platform makes ServiceNow onboarding easy as an employee can learn it by executing tasks within the application in real-time. It is better than the other forms of training which are almost always time-consuming.

There are multiple ways like certification, third-party training, and online training to learn ServiceNow and overcome the onboarding hurdles. But all these methods are long-term solutions. For immediate results, on-demand and a Microlearning platform like Digital Adoption Platform is useful.

Digital Adoption Platform helps your employees to adopt any enterprise-level application like ServiceNow from Day 1.

Here is how a Digital Adoption Platform like Apty makes ServiceNow onboarding Simpler:

a. Guides Employees at Each Stage to Ensure Better ROI

The main objective behind ServiceNow’s investment is to reduce manual efforts, speed up the onboarding process, and enhance the efficiency of the employees. While it can achieve all that, it is necessary to understand that onboarding on ServiceNow is not easy – All said and done, it is a complex application with numerous features.

You need to prove the ROI on your ServiceNow investments and it can only be achieved if the platform is adopted quickly.

The best solution is to utilize a Digital Adoption Platform like Apty which can guide your employees on the job by taking them from one step to the other. This way, they accomplish their tasks and also learn by taking action in real time.

In this method, when a new user is onboarded, they can be notified with a welcome message. From there, they are guided with the most relevant walkthroughs that hand-hold them all the way.

This reduces their dependency on the support team and also on their colleagues, which eventually helps them to save time and money.

b. In-app assistance for Rapid Onboarding

The biggest problem with the traditional form of training is the forgetting curve. Even if the learning curve is designed in line with the organization’s goals and user needs, the forgetting curve could destroy your efforts. It is important, therefore, to rely on on-demand learning methods that can be accessed by your employees as and when they want guidance.

The In-app guidance feature of the Digital Adoption Platform empowers your employees to access all the essential documentation and videos within the ServiceNow application. It acts as a mini-knowledge base with all the relevant documents your employee might need.

They need not skim through the support pages or time-consuming, generic documentation to overcome the roadblock that they face while onboarding ServiceNow.

In-app guidance can be customized for each job role, region, and department to provide a better employee onboarding experience and reduce the confusion that a new hire might have.

It is divided into two tabs. The first tab is Help and the second one is Onboarding.

New hires must complete all the onboarding flows listed in the onboarding tab to get a basic idea of the application. Usually, it takes a few hours to a couple of days to be familiarized with the application once all the onboarding flows are completed.

The Help tab enables employees to strengthen their knowledge and get beyond what they have learned during the onboarding. Here you can embed the essential videos, supplement documents, and workflows that could enhance your employees’ knowledge.

c. Powerful Insights to Reduce Turnover Rate

40% of the employees leave the job within the first year, according to INC. One major reason for this is inefficient employee training and onboarding.

It is very important to understand your employees and how they utilize the ServiceNow application before designing any training and onboarding program.

You can achieve it via Apty analytics tools that help you to understand how the employees are using the application, where they drop off, what steps they leave, and how much time they spend on the platform, etc.

When you understand data-driven user pain points, you can design the onboarding flows and training curriculum for your employees that create an impact. You will be able to provide them with a personalized experience.

Once the employees are trained, you can utilize Apty’s analytics tool once again to identify how your employees are performing within the application post training. If there are still some issues, you can create better workflows for them to help them accomplish their goals.

Onboarding on ServiceNow is not easy, but once achieved you can create numerous workflows, automate multiple repetitive tasks, and can improve cross-department performance. All you have to do is utilize the right tools like Apty to make the ServiceNow onboarding simpler and complete.

Are you sure you are measuring your Product Adoption rate the right way?

It’s one of the most important stats for any SaaS company and one of the most overlooked or miscalculated.

Your Product Adoption rate should give you a snapshot of your product’s overall health because it measures both customer growth and satisfaction.

Still unsure how numbers can do all that? Don’t worry. We’ve got you covered. In this guide, we’ll take a deep dive into how to calculate and track your Product Adoption rate while also covering ways to improve your adoption stats.

What is a Product Adoption rate?

Your Product Adoption rate is a measure of how many people adopt your software and become regular users.

If a user signs up, logins in once, and then abandons the product, they never adopted your software and will likely cancel their subscription. Product Adoption rate is a way to measure your user activation or the stickiness of your product.

How do you calculate your Product Adoption rate?

To calculate your Product Adoption rate, you’ll need two critical pieces of data from your product and user analytics:

1. New Active Users:– The number of people who completed a set number of key actions in the given period.
2. New Users or Signups:– The number of people who signed up or subscribed to the product in a given period.
   You’ll always need to measure Product Adoption for a set period – monthly, quarterly or so. You’ll need to use the same time period for your active users and signups.

Once you have those numbers, you’re ready to calculate your adoption rate using this formula:

Product Adoption Rate = (New Active Users ÷ Signups) x 100

Let’s take a look at an example.

Let’s assume you’re trying to measure your adoption rate for the previous month. You had 50 people sign up for the product and 30 new active users.

30 new active users ÷ 50 sign ups = .6 x 100 = 60% adoption rate

So, 60% of the people who signed up for your product adopted it and became regular, active users. On the flip side, 40% of the people ended up not using the product, and you’re at risk of losing them as paying customers.

Are there other ways to calculate or measure your Product Adoption rate?

There are several ways you can measure Product Adoption. One of the most frequently cited formulae is:

Product Adoption Rate = (New Users ÷ Total Users) x 100

Can you spot the obvious flaw in this approach?

It doesn’t measure utilization or activation.

You could have thousands of people sign up each month, but if they don’t use your product you weren’t successful at user adoption.

If you’re trying to measure your adoption rate, consider tracking these metrics as well:

What can you learn from your Product Adoption rate?

Now that you know what Product Adoption is and how to measure it, you’re probably wondering what you can do with that information.

Your adoption rate tells you how well your product meets users’ needs and how effective you are at occurring and onboarding new users.

If you have a low adoption rate, you’ll want to consider adding more support for customers. The primary reason customers abandon a product quickly is because they don’t understand how or when to use it most effectively.

Educating customers on your product’s best practices will add value and make them more eager to use your product regularly.

Secondly, you’ll want to improve your onboarding process. In-app onboarding guides can help your customers learn how and when to use your product and excite them about using it in the future.

The simplest and cost-effective way to create one of these guides is with product tour software or a digital adoption platform like Apty. You can make interactive online guides to teach your customers how to use your product efficiently without having to waste valuable developer time or company resources.

What benchmarks should you use for a Product Adoption rate?

Obviously, you want a high adoption rate. After all, the better your Product Adoption rate the higher your customer retention and revenue. Benchmarks will vary based on the type of SaaS solution you offer.

For example, B2B applications benchmarks will look different than a product marketed directly to consumers.

For a general idea of how your Product Adoption rate compares to other SaaS solutions, consider looking at these stats from a 2019 Mixpanel study:

Tips for Improving Product Adoption Rates

Increasing your adoption rate means inviting customers to use your product and discover firsthand the value and time savings it will provide them.

Creating value in their minds in the short and long term will increase repeat sales and help spread positive word of mouth for your current products and future releases.

To improve your Product Adoption rate, consider using these best practices for SaaS companies:

Key Takeaways: Product Adoption Rate

Product Adoption should be your SaaS company’s top priority. Remember, there can be no product-led growth without user adoption. That sentence alone should have you ready to jump through hoops and do cartwheels in order to focus on increasing adoption.

Remember also that Product Adoption is not a “fix it and leave it” type of situation, rather it is an ongoing process that needs to be measured, revisited, reinvigorated time and time again to see results and happy customers.

A Digital Adoption Platform like Apty can help you onboard new users and provide ongoing in-app guidance to increase adoption and engagement for existing customers as well.

Change Management activities are necessary to overcome employees’ resistance to change. Change enablers at an organization are responsible for making the workforce efficient enough to sustain change and excel during the process.

We see employees undergoing training but most of the time these trainings are mostly technical. It also fails to communicate the advantages of change which results in a lack of motivation and cooperation.

Employees need to embrace the cliché that goes a little something like “Change is the only constant”.

To convey that you can conduct some fun change management activities which will grab the attention of your employees as such activities need a higher level of engagement.  It will also help your employees to comprehend the company’s vision.

What are Change Management Activities?

Change Management activities are the exercises and games that motivate employees to embrace the change. It helps them to understand the value of change and its relevance to avoid resistance to change.

The following exercises and games are the example of change management activities which will help your employee to understand the importance of their cooperation during change.

The following exercises and games are examples of activities contributing to effective change management that help employees understand the importance of their cooperation during change.

Top Change Management Activities

The following activities and change management games will help your employees understand the importance of their cooperation during change.

1. The Alien at Dinner

Ask an employee to act as an Alien in the human dinner party meanwhile the remaining employees should act normal on the dining table.

The job of the alien is to note the behavior of humans and understand their behavior. During this exercise, the alien must list all the things that humans did on the table.

Post this activity, the facilitator should ask a few questions to the alien, such as:

This game will make your employees:

Takeaway: Any long-lasting process can be improved, provided employees should have an open mind towards change and an eye to see the positive and negative aspects of the process.

2. Change your seat

For this activity, you place an object at the center of the room and ask your team to sit around it. Now, your team members have to change seats at a regular interval and note what changes they observed about the object.

Further, they have to note what they feel while changing from one seat to another. Continue this process for 2 rounds and let your employees state how they felt at each instance.

This activity has multiple advantages and implies many things, such as:

Takeaway: Change is a continuous process and with the change, employees can grow their knowledge by learning different perspectives.

3. Cross Your Arms

This is one of the easiest change management exercises, where participants cross their arms normally- that is they fold their arms. Let them stay in this position for a considerable period and then ask them to cross their arms the other way.

Let the participants be in this position for a while and after a few minutes let everyone relax.

Post this activity you have to ask your employees a few questions:

You have to pose this question to know how your employees felt during the whole process. This game teaches your employees how change could be uncomfortable at first but as time goes by, they will feel comfortable with it.

Takeaway: Initially change could be uncomfortable but with passing time you will get comfortable with it and will be benefited.

4. The Four P’s

Create 4 columns on a whiteboard and tag each column with the words project, purpose, particulars, and people. Create teams and ask them to prepare relevant answers against each column for organizational change.

After a few minutes start to take a response from each group and fill the most relevant ones in the column. The whiteboard should have answers on these lines:

By doing this, you will be able to convey the importance of change within the organization and could set the right expectations of your employees. You will also be able to make your employees realize how change could propel their careers.

Takeaway: Learning why and how of change management process can help employees to realize the importance of change.

5. Bounce Back

This is a fun game, all you have to do is gather employees in an open space and ask them to throw a bouncy ball against the ground. Continue this process for a while and then ask them, if the ball, at any instance, did not bounce back.

The answer to this question is obviously going to be “NO”.

You can use this as an analogy to convey that just like the bouncing ball they will also overcome all the hurdles and challenges during the change process.

It is not mandatory to conduct this exercise in an open space, you can show this activity via a video or a slide but doing it physically put across the point.

Takeaway: No matter what the change, with time,you will bounce back and would become better than ever in your job.

6. The Ups and Downs of change

This is one of the best change management activities to understand the state of mind of your employees for change.

Gather employees in a room and ask them to stand on a horizontal line that is drawn in the center of the room. Jot down a few keywords related to change like digital transformation, business process, change management, digital adoption, and training, etc. before the exercise begins.

For each keyword that you say, participants have to either move forward if they feel positive about it or they have to move backward if they feel negative about it.

Let this game run for 10 rounds and after that, you will notice the room is in a zig-zag form.

Now, go to the employees who stepped back and ask them which keyword made them take a step back.  Understand their resistance and try and reason it out with them as gently and constructively as possible, so as to get their buy-in.

Takeaway: Resistance to change could hinder the growth of the company and the employees. Embracing it with open arms will boost growth.

7. New Company

This is an elaborate change management activity for employees that might eat into a considerable amount of their time but it is a practical way to showcase the necessity of change.

Things you have to do:

It will nurture the idea of change in your employees and let them look at change through the lens of business leaders.  Further, it makes them understand that with each change the process gets better.

Takeaway: Change is a continuous process and with each change, one must strive to make the organization better. The process would become smooth only when every employee gets involved.

Change management exercises for remote workers

The following are some important organizational change exercises and team-building activities to deal with change.

A. Align on Goals

The first thing to do is to establish a reason for the change. Usually, when you try to implement change in a remote setting, you will encounter some resistance from employees who are not ready or want to make changes in their way of doing things. So, it’s important to clear your objection and the reason for the change.

Set up clear lines of responsibilities and competencies that are scoped appropriately for each team or individual; informally review accomplishments either through Skype or phone calls at key milestones or goals achieved so everyone can move forward with confidence. Keep in mind that accountability is not just managing problems but also developing solutions!

B. Focus on Employees

Change in the organization affects the employees more than anyone else. Therefore, it is good to ensure that every team member is on board. Focusing the change on employees will make them feel valued, guaranteeing cooperation.

Perform Change Management icebreaker activities so that employees can express their concerns about the changes taking place within your organization. Encourage employees to communicate openly with managers so they can get the answers they need.

C. Encourage Participation by All Team Members

Change can bring several uncertainties to the team. You can allow every employee to participate and influence the process. This is a strategy to ensure that everyone knows what is happening, reducing the chances of resistance.

One way is to allow them to contribute to how the change process will be implemented. During remote or hybrid transitions, teams often struggle to stay visually connected. Using a virtual whiteboard to plan projects and meetings with Canva tools helps employees visualize workflows, share updates, and collaborate in real time. This kind of visual collaboration encourages participation, making employees feel more engaged and confident during the change process.

Ask for feedback from your employees about how you can improve your organization’s culture or work environment. Listen to what they have to say and consider implementing their suggestions. Find ways to make changes that will benefit everyone in the company.

D. Foster feedback

Your team is an integral part of digital transformation, it is important to encourage and receive feedback freely throughout the transformation process. This can include surveys, online quizzes, focus groups, or soliciting responses from other company communication channels.

Create a digital form where your employees can submit questions or concerns. With this information, leaders can help employees on an individual basis, or if they see a common theme, create a new change management training idea addressing frequently asked questions and common problems.

Change Management in the New Normal

We are living in a world loaded with uncertainties and change is happening at a rapid rate. With so many variables, it is but expected that organizations want their workforce to be productive and efficient despite working out of different locations.

To achieve this, conducting the above examples of change management activities might not be enough. Companies are investing in technologies and software that will enable better communication.

Training employees on new technology and providing with facilities to stay focused is also becoming increasingly important. Companies are trying to build employee engagement through training and development. Perform change management activities to train employees to use these new technologies.

So, to achieve that, companies are investing in technologies and software that will enable better communication. Training employees on new technology and providing with facilities to stay focused is also becoming increasingly important.

Change Management on the Go

Change is not easy and having an open mindset towards is a difficult task. Change management exercises or activities like these will help you to nurture the mindset for change within your organization.

All these change management activities will only reap rewards if the upper-management has an incredible change management strategy and that can only happen by adopting a better organizational Change Management model that fits your organization’s goals.

For a seamless and smooth change to take place, investing in a Digital Adoption Platform is absolutely necessary as it helps you tackle multiple issues on a single tool. Get in touch with us to know more on how Apty can help you with your change management efforts.

FAQs on Change Management Activity

Work performance is how effectively and efficiently an individual performs their assigned task using all the essential technical and non-technical traits.

Your employees are always trying to perform better to match the set expectations.

Some are efficient throughout the year, while others are only partially productive. Chances are, even the best employee is unable to give their best. The reason could be many, but it is the job of a leader to identify it and make them achieve their full potential.

Being skillful is one thing and being efficient and productive is another. While most of your employees could have an incredible skill set, this doesn’t translate to being highly efficient and productive.

Inculcating efficiency among the ranks will take time but definitely will help you reap the rewards in the long run. It will not only help you but will also help your team to achieve success in both their personal and professional life.

What is Work Performance?

Work performance is how well your employees perform their tasks, and it is critical for an organization’s growth and success. This can include the quality & quantity of work, employees’ job knowledge, ability to work with others, and communication skills.

Here are 25 Ways to Improve the Work Performance of your Employees:

1. Set the Right Expectations:

Often employees are confused about what needs to be done in their new job and what is expected of them. To avoid this, you must make sure your employees realize why you hired them in the first place and set clear expectations for them.

If you think that your team member or subordinate is looking confused, then reach out to them and define what is expected of them.

Benefits:- Doing so will increase the productivity of your employees as they will be more focused.

2. Set Milestones and Goals:

Shooting in the dark could be detrimental to your efforts as you may miss the mark or, worse, hit the wrong target. So, it is always better to have well-defined goals in place, no matter how ambitious they seem.

But it doesn’t mean you should create any unrealistic goals as it could discourage your employees. Create goals that are difficult to attain but not impossible.

Then break these goals into small milestones to have a better picture. Having attainable milestones in place will help your employees to:

Benefits:- Having structured milestones or plans in place helps employees be more effective with their time.

3. Organize, Plan and Prioritize:

Having an objective is important, but the workplace and life, in general, are full of uncertainty. You or your employees may be asked to do urgent tasks while working on something else and be forced to pick which task to prioritize.

But there is no need to be torn between different tasks and projects if you know how to master the prioritization process efficiently.

Well, becoming more efficient and better at managing your to-do list and calendar can help create time to deal with spur-of-the-moment urgent tasks. Many project management tools help you even manage your day-to-day tasks and your employees’ tasks.

Tools like Jira and Trello help you to manage minor to major tasks efficiently and help you to improve employee performance. Here are a few things that you must consider while using these tools:

Benefits :- Organizing, Planning, and Prioritizing are the 3 ways to improve work performance in a business that strives to grow. Not doing so will create a chaotic atmosphere.

Delve More:- A Complete Guide to your Employee Performance Plan

4. Ask for feedback:

“We all need people who will give us feedback. That’s how we improve”– Bill Gates.

Constructive feedback is essential for employees’ sustainable progress. Feedback explains objectives, helps people learn from their mistakes, and enhances their self-esteem.

Frequently asking a specific set of questions will help you understand where you stand and the areas that need improvement. This eliminates the risk of receiving negative feedback in the longer run.

Benefits: An employee who receives positive feedback will feel appreciated and more motivated, increasing their performance and boosting employee productivity.

5. Avoid Distractions:

Humans are social beings, and getting socialized is a natural trait. But doing so while being on the job could have a lethal impact on your employee’s performance.

Some of your employees might like to use social media or interact with your colleagues. Social engagement, either in-person or online, should only occur during the break.

Otherwise, what could have been achieved in a couple of hours could now take a whole day just because of social distractions.

As a leader, being too strict could hurt morale. You must instill an atmosphere where each of your employees understands the value of time and its implications on the business.

So, how can you improve employee performance by minimizing distraction? Well, follow these steps to set a good example:

Benefits:- Avoiding distractions will enhance the focus of your employees, and they will accomplish more in less time. But this will only work if you allow them breaks at regular intervals.

6. Do one thing at a Time:

Since we are already talking about focus, let us discuss why doing one thing at a time is essential.

Most employers think their employees can do multiple activities at a time. While they might be able, they won’t always deliver the best results.

When employees jump from one task to another without even finishing the previous task, It breaks their workflow. It demands a shift in the approach and state of mind. As a result, adopting a new task takes time.

It is always better to encourage employees to finish the task at hand to get better results. It benefits not only the company but also the employee as they need not bother about the other task while performing the current one.

Benefits:- Being focused on a single task ensures you don’t waste time.

7. Don’t leave things Unfinished:

“Starting something can be easy; it is finishing it that is the highest hurdle.”– Isabella Poretsis

Sometimes employees jump from one task to the other and, in the process, forget about the old tasks, which eventually come back to haunt us. It is always an ideal practice to finish the job rather than start a new one.

It is easier to initiate a new task than to finish it. Organizations must prioritize achieving a finished state among their employees and reward them for successful completion.

Benefits:- Having a laser-like focus on a single task and not doing multiple tasks will help you concentrate on your job better rather than worrying about a task that was initiated but not finished.

8. Read Something New Everyday:

Every day things around us are changing and upgraded; with every new invention, innovation, and approach, we see the world changing for the good.

In this rapidly changing world, you must stay updated with your industry news and hacks. It is ideal for reading at least one relevant article per day.

Such a habit will keep you in line with current trends and changes.

Benefits:- Self-improvement in work is only possible when you read regularly, and doing so will keep you ahead of your peers.

9. Volunteer to do more:

“Starting something can be easy; it is finishing it that is the highest hurdle.”– Isabella Poretsis

Volunteer and collaborate with your teammates to achieve remarkable results. Volunteering in any kind of project increases team productivity.

Employees have a new perspective on productive engagement when they work together in the community; this rejuvenation frequently extends to the workplace.

10. Communicate Effectively:

Better communication across the board is key to success and one of the few ways a business can improve its employees’ performance.

Surprised?

Well, proper communication boosts efficiency, effectiveness, productivity, and eventually, overall work performance.

According to HBR, 30% of leaders cite a failure in coordination as the single biggest hurdle in executing the company’s strategy.

Because of COVID-19, it has become increasingly difficult to communicate with teams and other stakeholders.

But even in this situation, many companies have overcome this hurdle by being prepared. They have utilized tools like Zoom, Microsoft Teams, and Slack for communicating via video conference or chat rooms. These tools also help you to exchange files which again is a part of exchanging information.

How can you establish the ideal communication channel? Here are a few tips that you can use to figure that out:

Benefits:- Having proper communication among employees could help each of them to learn from one another and achieve better results.

11. Acknowledge Weak Spots and Improve:

Leaders have to help their employees identify their weak spots and grow in their jobs. Appreciating them and shying away from pointing out their weakness will not do any good to you and your employees.

But how can you achieve that? Well, follow these steps:

Benefits:- Identifying weaknesses will help your employee to learn and grow.

12. Learn to say no:

Saying no is a difficult task for most of us. Most of the time, when you have too many things on your plates or if you are simply not interested in taking up that task. It’s also possible that you didn’t have a say in the matter.

The problem is that taking on too many responsibilities and contributing to too many projects makes you overworked and anxious. Saying no is critical to your very own and your organization’s success.

13. Knowledge Sharing:

Each of your employees comes from different background. Most of them have different levels of expertise, passion, and experience.

Whether your employee is a top-level professional or an intern, each person brings something of value to the table, and yet they also have something they can learn.

Sharing knowledge on a regular basis with your team members and other similar groups within the organization on a weekly basis enhances the work performance of employees. Sharing knowledge is also a part of the collaboration and effective communication, which helps you and your employees grow in your respective jobs.

Benefits:- Sharing knowledge ensures you and your employees learn new things or validate what you already know.

14. Take Breaks:

At the end of the day, we all are human beings and not machines; even machines need a short break to recover.

Short-break like this helps to regain the concentration and interest of your employees in their job, and they can complete their expected job in a much more efficient manner.

Benefits:- Taking a regular break and utilizing it for having coffee, walking or meditation will help you concentrate better.

15. Take care of your health:

Staying healthy and fit will help you stay at the top of your game for a long time. It’s critical to put your emotional and physical wellness first. Recharge when you can, take regular intervals, set limits, and stay hydrated.

If we want to perform to the best of our ability. We must take care of and maintain ourselves.

16. Reward Punctuality:

Every employee in the organization must be punctual and disciplined, but unfortunately, some of your employees might not be punctual.

Employees can use tools like Calendly to schedule a meeting and link it with their email id to get the notification. This will help employees to be on time. The QR Code Generator can be used to create quick-access codes for meeting links, making it even easier for participants to join without searching through emails.

Further, you can consider offering perks for those who come on time and finish their project or assigned tasks before the deadline.

Benefits:- Being punctual with your task will help businesses achieve their goal in time.

17. Remove the Roadblocks and Bottlenecks:

Before committing to a task, always analyze what you need to do to finish it. List all the possible resources and knowledge your team might require to accomplish the goal.

In consultation with your team, identify the hiccups and roadblocks that you might face, including dependencies on another person or team.

This can be avoided by asking experts in your team to draft a business process chart. Use the chart to identify any gaps in the system and strategize accordingly to overcome them.

Benefits:- Removing the bottlenecks upfront will enable a smooth process.

18. Use right tools:

“You’re only as good as the tools you use.”– Emmert Wolf

Having the right set of tools at the workplace is a standard nowadays, especially when there are many things on your plate. However, many businesses and workplaces fail to do so.

Many tools are available that can benefit your business; however, choosing the right set of tools, even if it means spending a little more than you’d like, is critical.

Benefits – Using the right set of tools improves things like –

19. Avoid Personal Conflicts:

If two employees are not comfortable in the presence of each other, then make sure that they sort it out immediately. Internal politics or conflicts could hurt the overall performance of your team.

Encourage meditation and exercise at your workplace to make your employees calm and composed. Avoiding major rifts is beneficial for your employees in personal and professional life. An agitated and depressed mind can never be productive.

Benefits:- Avoiding conflicts is necessary to avoid any kind of negativity in the workplace and helps the companies to keep the energy level high.

20. Build Workplace relations & Connection:

When you need it the most, collaboration with a team is built on the foundation of relationships and connections made in the workplace. To achieve this, you must understand your strengths and weaknesses, listen to what others have to say, ask questions, keep up with your commitments, connect outside of the workplace if possible, and appreciate each role.

Benefits: You will notice a boost in productivity and general job satisfaction when you create relationships in the workplace. It is beneficial at your workplace and helps in Professional growth in the longer run. Positive workplace connections are critical to professional success.

21. Promote New Skills:

As we discussed earlier, reading and knowledge sharing are beneficial. But regularly updating skillsets via any course or program would boost the knowledge and career of your employees.

It is essential to acquire new skills and upgrade old ones to stay relevant and ahead of ever-changing technology.

You can use platforms like Linkedin Learning, Udemy, and Coursera for personal development.

Benefits:- Your employees need new skills to improve job performance. Helping them learn a skill will make them capable, which is beneficial for the organization.

22. Make Employees see through Leaders’ Lens:

Most of the time, leaders like you tend not to share the pressure you are going through. As management expects better results and ROI, you need to share your team’s expectations and why producing results is necessary.

This will motivate and trigger your employees to boost their efforts, which eventually makes them productive and help you achieve your goals.

Benefits:- Sometimes, understanding executive expectations is important for employees to convert their capabilities into actions. And when employees start to see things from the lens of leadership, their efforts get maximized.

23. Train your employees Regularly:

You must train your employees on any newly rolled out application to make them comfortable and confident.

To do that, you use mediums like Digital Adoption Solution, which helps you create customized walkthroughs for your employees based on their job roles. It also houses all the necessary documents, links, & videos that one might need to complete their job, and it sits right inside your application.

Benefits:- See an ROI of your investment in an enterprise application as your employees become capable enough to use it from the moment the new software is launched – a win-win situation for both the employee and the employer.

24. Automate tasks:

Your employees’ time is valuable and wasting it on a mundane task simply doesn’t make any sense.

Automate the tasks wherever you can. You can use tools like Apty to automate mundane tasks on any web-based application.

The employee can simply use the chat interface and complete their work without opening your application. In the absence of this tool, employees need to open the application and then execute the procedures. Doing these repetitive tasks consumes a lot of time and costs dearly to any organization.

Benefits:- Save time and effort by automating your tasks. It creates opportunities for your employees to work on projects that add value.

25. Utilize data to understand employees:

In today’s digital age, most things are driven by data. To measure the impact of the application utilized by your employees, it is necessary for you to analyze the pros and cons.

Digital Adoption Platforms (DAP) like Apty sit on top of any application and provide you Application Insights such as:

Based on these analyses, Apty guides you through creating Walkthroughs and will help you create training to match your employees’ needs.

Benefits:- The employees can get personalized training, and an organization can understand the effectiveness of their software utilization. Based on these, organizations can improve the business process and training methods. All of these act as ROI boosters.

Wrapping it Up!

If you follow all these 19 ways, it will contribute to improvement in your employees’ work performance.

One important aspect of all is to analyze where your employees face problems. Once you identify that, you will be able to guide them properly.

How can you measure employee performance?

You can measure your employee’s performance based on their accomplishments. Set a baseline and check whether your employees can reach the goal within a particular time frame. Once an employee completes a job, you can gather their feedback on the job done. This will help you understand where they are lagging and help them.

With a tool like Apty, you can monitor employees in real-time and boost their performance with in-app interactive walkthroughs. Apty Analytics understands employee’s behavior and helps you find where they face challenges. Now, you can create customized content to address those challenges.