The airline’s engineering department is responsible for maintaining and servicing a fleet of more than 800 aircraft across 300+ destinations. To streamline planning and compliance reporting, they adopted Clarity PPM.

However, onboarding and training at this scale proved difficult. Engineers faced:

• Complex navigation and data-entry errors
• Difficulty finding relevant help content
• Ineffective training methods that slowed adoption

The result: low productivity, rising support tickets, and concerns about Clarity PPM’s ROI.

• 3X increase in employee productivity
• 80% reduction in Clarity PPM support tickets
• 70% decrease in time spent on core tasks
• Hundreds of hours saved by eliminating support requests
• Faster onboarding and training for new engineers

When Mattel rolled out a global replacement of their HR system (Workday HCM), employees struggled to adapt. Internal processes lacked consistency, support tickets spiked, and onboarding became fragmented. Teams spent more time troubleshooting than driving HR value.

• 90% platform utilization within 60 days of Workday launch
• Significant drop in support tickets
• Faster onboarding for 9,000+ global employees
• Greater confidence from leadership in HR data accuracy and process consistency

With 50,000+ employees across diverse regions, World Bank Group faced onboarding lags, inconsistent adoption of HR and learning platforms, and limited insight into how systems were actually being used. Their legacy MyGuide tool couldn’t provide the analytics or process alignment needed to scale global transformation.

• Faster onboarding across regions
• Reduced support volumes for navigation queries
• More consistent process execution globally
• Increased productivity for new and existing staff
• Better resource alignment to core mission activities

Mary Kay’s business depends on the success of its 3M+ independent consultants. But training at that scale—across 24 countries and 15 languages—was a logistical challenge.

New consultants faced onboarding delays, language barriers, and an inconsistent learning experience. Internal teams were overwhelmed with support tickets from users struggling to navigate core commerce systems, especially during new product launches and seasonal spikes.

• Multilingual training deployed across 24 countries
• Significant reduction in support tickets from end users
• Consultants ramped up faster, improving readiness to sell
• Internal teams saved time for strategic initiatives

Workday HCM and LMS were essential for managing people and compliance—but adoption was inconsistent. Onboarding took too long. OKRs lacked visibility. Support teams were overwhelmed with basic queries and training materials couldn’t keep up with change.

• Faster onboarding across 80+ locations
• Embedded validations reduced compliance risk
• Scaled OKRs without new tools
• Fewer support tickets
• Higher satisfaction across HR and Ops

Procurement teams at Wolters Kluwer faced persistent issues with data quality, system errors, and inconsistent processes in Coupa. Errors in line items, unicode formatting, and contract fields not only slowed purchasing but created downstream risks in reporting, compliance, and vendor relationships.

• Reduction in data errors before submission
• Fewer support tickets related to Coupa usage
• Standardized procurement workflows across global markets
• Better visibility into process compliance
• More accurate procurement reporting for leadership

UCLA’s IT and operations teams manage critical campus-wide systems such as ServiceNow, Clarity PPM, and Tableau. But a steep learning curve, frequent updates, and a highly diverse user base created challenges in adoption. This slowed down ticket creation, delayed training outcomes, and limited the university’s ability to standardize operations across departments.

• Faster onboarding for staff across departments
• Reduced time spent navigating support processes
• More consistent process execution in applications like Clarity PPM
• Fewer “how-do-I” tickets and less support team burden
• Stronger service delivery during academic peak periods

In aerospace, even small errors can escalate into mission-critical failures. Lockheed Martin’s engineers rely on technical systems that demand speed, precision, and zero guesswork. But these tools were difficult to learn, time-consuming to navigate, and constantly changing.

New engineers faced steep learning curves. Training teams couldn’t keep pace with updates. And support queues were overloaded with basic usage queries. All this added up to a serious drag on engineering productivity—and a threat to delivery timelines.

• Reduced onboarding time across engineering roles
• More consistent process execution across teams
• Better adoption of system updates without retraining cycles
• Knowledge retention across generations of engineers
• Increased productivity across design and manufacturing pipelines

Wyndham’s hotel teams manage fast-paced operations using multiple platforms. But with high turnover and complex tools, new employees struggled to onboard quickly, and existing staff spent valuable time navigating systems instead of serving guests. Process consistency varied across properties, and support teams were flooded with basic “how-to” questions during peak seasons.

• Onboarding time significantly reduced across global hotel properties
• Support ticket volumes decreased as users became more self-reliant
• Employees were able to complete reservations, check-ins, and guest service tasks faster and with fewer errors
• Process adherence improved across Opera, Synxis, and Salesforce platforms
• Guest experience improved through faster, more confident service delivery

Hitachi’s diverse global workforce used complex, disjointed systems to manage HR, IT services, and customer operations. Employees struggled with self-service tools and process variations across regions. This caused inefficiencies, high ticket volumes, and inconsistent data across business units.

• Reduced internal support tickets across major apps
• Increased employee satisfaction with system usability
• Better HR process consistency across global regions
• More efficient customer and IT service workflows
• Improved onboarding time for new employees in all geographies

Wiley’s global teams rely on Microsoft Dynamics to manage daily business operations. But users struggled with navigation, spent excessive time opening support tickets, and often missed updates to critical processes. This led to inconsistent execution, lower productivity, and operational bottlenecks.

• Faster completion of routine processes
• Reduction in support queries for basic navigation issues
• Improved communication of system changes
• Centralized procedural knowledge for teams
• Increased satisfaction with the Dynamics environment

D.R. Horton’s workforce depends on systems like PeopleSoft and DHI Sales to run everything from planning to vendor engagement. But new hires needed weeks to ramp up, training resources were overwhelmed, and inconsistent process execution threatened construction timelines and customer experience.

• New employees onboarded faster across regions
• Support tickets for “how-to” questions dropped
• System usage became more consistent across teams
• Updates and policy shifts communicated instantly via tooltips and announcements
• Staff confidence and productivity improved—without needing to change existing systems

Restaurant managers were spending too much time with administrative systems and too little time on the floor. With disjointed tools like ADP and iCIMS requiring frequent support, even simple tasks created bottlenecks in operations and guest service.

• Faster onboarding and system proficiency for new managers
• More consistent execution of restaurant-level operations
• Reduced support ticket volumes for everyday tasks
• Greater manager presence on the restaurant floor
• Improved guest satisfaction and team performance

RBC’s 100,000+ employees relied on 20+ applications like Salesforce, Workday, and proprietary banking tools. But WalkMe couldn’t support cross-platform guidance, nor deliver the visibility and compliance validation needed at scale. Onboarding suffered, support tickets spiked, and compliance gaps persisted—especially during M&A transitions.

• 30% fewer support tickets
• 100K+ users enabled across 20+ apps
• Faster onboarding cycles during M&A rollouts
• Compliance workflows standardized globally
• Deep process insights to drive continuous improvement