CDO’s Guide to Mastering Infor Adoption: Reduce Resistance and Increase Adoption Across Your Organization

Chief Digital Officer (CDO), driving software adoption within your organization is crucial to achieving digital transformation. Infor ERP is a powerful tool that can revolutionize your business processes, but only if it’s adopted efficiently across all departments. However, many companies face challenges with adoption, from resistance to the software to inefficient onboarding and training processes. In this blog, we will explore how CDOs can overcome these barriers and drive Infor adoption across their organization by utilizing AI-powered tools, addressing user resistance, and measuring real business impact.

Understanding Resistance: The Psychology Behind Software Adoption Challenges

Before implementing a successful adoption strategy, understanding the root causes of resistance is key. Resistance often comes from:

Psychological Resistance

• Fear of Change: Employees are often reluctant to move away from legacy systems and learn new, complex software.
• Skepticism: Employees may question whether the software will truly improve their workflow, especially when their previous tools were “good enough.”

Organizational Resistance

• Lack of Communication: If employees don’t fully understand why Infor is being implemented and how it will impact their work, they may be less likely to engage with it.
• Training Challenges: Poorly designed training programs often overwhelm employees and cause frustration, which negatively impacts adoption.

Stat to Consider: According to McKinsey, 70% of digital transformations fail due to poor adoption. Without clear guidance and management, software like Infor can end up as “shelfware.”

Change Management Strategies: Leading Infor Adoption with Practical Frameworks

As a CDO, applying change management strategies is crucial to guiding your organization through the transition to Infor. Here are actionable steps to create a smooth adoption process:

Step 1: Secure Executive Buy-In and Leadership Support

Leadership needs to actively champion the adoption of Infor. Their involvement is vital in setting the tone for the rest of the organization. Clearly communicate the benefits of Infor, including improved process efficiencies, better decision-making, and cost savings.

Actionable Checklist for Securing Executive Buy-In:

• Communicate the strategic value of Infor adoption at leadership meetings.
• Demonstrate the ROI potential through data, such as improved process completion rates and faster task execution.
• Appoint internal champions from leadership who can advocate for Infor within their departments.

Step 2: Clear, Transparent Communication Across All Levels

Clear communication is vital in overcoming resistance. Employees need to understand why Infor is being adopted, how it benefits them, and what changes to expect. Create a communication plan that includes:

• Regular updates on progress and benefits realized.
• Training materials that explain the value of Infor for specific teams and departments.

Step 3: Leverage AI-Powered Tools for Continuous Support

Traditional training methods often fail to engage employees, especially in complex systems like Infor. To combat this, tools like Apty can provide real-time, contextual guidance, which dramatically reduces the learning curve.

Key Apty Features for Seamless Adoption:

• Contextual in-app guidance: Helps users navigate Infor’s complex interface by providing targeted, step-by-step instructions exactly when they need it.
• Personalized onboarding: Tailored experiences that adapt to each user’s role and level of proficiency.
• Real-time feedback: AI-driven insights on user behavior to identify pain points and optimize the learning process.

Stat to Remember: With Apty, companies experience 50% faster onboarding compared to traditional training methods.

Apty empowers you to drive faster change with in-app guidance and behavioral insights.

👉See How Apty Supports Change Leaders

AI-Enabled Personalization: Tailored Onboarding for Every User

To accelerate adoption, personalization is key. Employees at different levels and in various departments need tailored training experiences to ensure they become proficient with Infor quickly.

AI-Driven Personalization with Apty:

• Dynamic learning paths: Apty uses AI to adapt the training process based on a user’s role, behavior, and expertise level.
• Real-time assistance: As users interact with Infor, Apty provides step-by-step assistance, making complex workflows easier to navigate.

Example from Apty: For an organization implementing Infor across HR, finance, and supply chain teams, Apty tailored its guidance based on each department’s unique workflows. This role-based personalization led to faster adoption and reduced frustration among users.

Measuring Adoption: Key Metrics for Tracking Success

To ensure Infor adoption is on track, you need to measure its success. The right KPIs will help you understand whether your adoption strategy is working and identify areas for improvement.

key Metrics to Track:

ROI Calculator: See how Apty can streamline your workflows and maximize your ROI

ROI Calculator is designed to analyze your current application ecosystem, workflows, and challenges, and deliver a personalized breakdown of potential cost savings and efficiency improvements driven by Apty’s cross-application capabilities.

Outcome Focus: Measuring the Business Impact of Infor Adoption

For a CDO, the ultimate goal is to drive measurable business outcomes through successful Infor adoption. The results should be quantifiable and tied directly to operational improvements.

Key Business Outcomes:

• Faster Onboarding: Apty’s AI-driven guidance reduces onboarding time by 50%, allowing employees to become proficient faster.
• Error Reduction: By improving Infor adoption, organizations can reduce process errors by up to 30%, improving data accuracy and decision-making.
• Increased ROI: With improved software usage, companies can realize 3.4x ROI within the first year, driving substantial business value.

Checklist for Driving Successful Infor Adoption

To ensure a successful Infor adoption, follow this checklist:

• Secure executive buy-in and communicate the strategic value of Infor adoption
• Leverage AI-powered tools like Apty for personalized, real-time support
• Track adoption success using KPIs like adoption velocity, support ticket reduction, and ROI
• Optimize cross-application workflows and data integration across your tech stack
• Refine your adoption strategy by continuously monitoring user engagement and gathering feedback

Conclusion: Empowering Your Organization with Infor Adoption

Mastering Infor adoption is not just about getting employees to use the software — it’s about ensuring that Infor becomes a key enabler of business success, driving measurable outcomes across your organization. By leveraging AI-powered tools, tracking key metrics, and focusing on cross-application integration, CDOs can ensure that Infor delivers maximum value and ROI.

Ready to Unlock the Full Potential of Infor?

Start your journey towards mastering Infor adoption today with Apty. Leverage our AI-driven platform to reduce resistance, improve onboarding, and drive measurable business impact across your organization. Maximize your software investment — one workflow at a time.