DAP Reality vs. Promise Gap Assessment Tool

Identify where your current Digital Adoption Platform is falling short of what was promised.

Introduction

Current Solution

Application Landscape

Promise vs. Reality

Business Impact

Welcome to the DAP Reality vs. Promise Gap Assessment

This assessment will help you evaluate the gap between what your current Digital Adoption Platform promised and what your teams are actually experiencing.

🚀

User Adoption

Evaluate how well users are adopting your DAP solution compared to vendor promises.

⚙️

Implementation

Assess the ease, effort, and speed of implementation compared to what was promised.

🛠️

Support & Maintenance

Measure the quality, responsiveness, and ongoing support experience.

💰

ROI & Value

Compare the actual return on investment against the value originally promised.

This assessment takes approximately 5–7 minutes to complete. At the end, you’ll receive a practical gap analysis and improvement recommendations.

Your Current DAP Solution

Tell us about your current Digital Adoption Platform and your experience with it.

Current DAP Vendor *

This field is required.

Overall Satisfaction Level *

Please select an option.

Primary Challenge with Current Solution *

Please select an option.

Your Application Landscape

Tell us about the enterprise applications where you use or plan to use your DAP solution.

Total Applications 1

Total Users 0

Application 1

Application Name *

This field is required.

Number of Users *

Please enter a valid number.

Complexity Rating: 5/10

Simple Complex

Promise vs. Reality Gap Analysis

For each category, rate what was promised by your DAP vendor versus what you are actually experiencing.

User Adoption

Promised: 7/10

LowHigh

Reality: 4/10

LowHigh

Medium gap: 3

Implementation

Promised: 8/10

LowHigh

Reality: 5/10

LowHigh

Medium gap: 3

Support & Maintenance

Promised: 9/10

LowHigh

Reality: 6/10

LowHigh

Medium gap: 3

Analytics & Insights

Promised: 8/10

LowHigh

Reality: 4/10

LowHigh

Large gap: 4

ROI & Value

Promised: 9/10

LowHigh

Reality: 5/10

LowHigh

Large gap: 4

Business Impact Assessment

Add a few numbers to estimate the financial and operational impact of the DAP gap.

Annual Investment in Current DAP ($) *

Please enter a valid amount.

Average Hourly Cost per Employee ($) *

Please enter a valid amount.

Average Training Hours per User *

Please enter a valid number.

Monthly Support Tickets Related to DAP *

Please enter a valid number.

User Error Rate (%) *

Please enter a valid percentage from 0 to 100.

Your DAP Reality vs. Promise Gap Assessment Results

Here is a snapshot of the gap between what was promised and what your business may actually be experiencing.

Overall Gap Score

3.4 Significant Gap

Financial Impact

Current DAP Cost $100,000

Hidden Costs $75,000

Total Annual Cost $175,000

Potential Savings with Apty $87,500

Promise vs. Reality by Category

Total Cost Breakdown

Category Analysis

Category	Promised	Reality	Gap	Impact

Recommendation

Based on your responses, your current DAP experience appears to have a measurable promise-to-reality gap.

Suggested Next Step

Schedule a short diagnosis call with Apty to understand where your current adoption program is leaking value and what can be improved without adding unnecessary complexity.