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The ServiceNow Adoption Checklist: 10 Steps to Ensure 100% Software Utilization
A practical guide for CIOs & IT leaders to evaluate their ServiceNow adoption strategy and unlock hidden ROI
Download the Free Checklist
Is your organization capturing the full value of your ServiceNow investment? Research shows that most enterprises realize only 30% of ServiceNow’s potential, leaving 70% of ROI on the table.
Our comprehensive checklist, developed from analyzing hundreds of ServiceNow implementations, gives you a framework to identify critical adoption gaps and create an actionable roadmap for maximizing your platform investment.
What You’ll Discover in This Exclusive Checklist
Identify Hidden Adoption Gaps
Evaluate your ServiceNow implementation across 10 critical dimensions that most organizations overlook.
Quantify Financial Impact
Calculate the true cost of poor adoption, from wasted license spend to shadow IT proliferation.
Create an Action Plan
Get a practical framework for improving adoption rates and maximizing ROI.
Benchmark Your Progress
Score your organization against industry standards and best practices.
Preview: The 10 Critical Dimensions of ServiceNow Adoption
Adoption Metrics & Visibility
Do you have real-time visibility into how employees actually use ServiceNow?
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User Onboarding & Training Strategy
Have you moved beyond one-time training to continuous learning approaches?
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Process Completion Tracking
Can you identify exactly where users abandon ServiceNow workflows?
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Cross-Application Workflow Support
Do you track and support workflows that span ServiceNow and other applications?
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Change Management & User Resistance
Do you have strategies to convert resistors into advocates?
… and 5 more critical dimensions to evaluate.
Organizations that score highly on this checklist see:
- 42% reduction in ServiceNow support tickets
- 68% improvement in process completion rates
- 3X faster time-to-proficiency for new users.
Trusted by IT Leaders at Leading Organizations
“This checklist helped us identify critical gaps in our ServiceNow adoption strategy that were costing us over $800,000 annually in unrealized value. Within 90 days of implementing the recommendations, we saw a 52% improvement in user engagement and process completion rates.”
— CIO, Fortune 500 Financial Services Company
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