apty

The Challenge:

When Mattel rolled out a global replacement of their HR system (Workday HCM), employees struggled to adapt. Internal processes lacked consistency, support tickets spiked, and onboarding became fragmented. Teams spent more time troubleshooting than driving HR value.

The Apty Shift:

Mattel partnered with Apty to simplify HR process adoption and onboarding. Together, they:

  • Identified 30+ high-impact business processes
  • Delivered multilingual guidance across 6 languages
  • Empowered employees with self-serve onboarding and task clarity
  • Embedded real-time guidance directly in Workday

Without Apty, employees lacked clarity and support during critical HR transitions. Apty turned confusion into confident execution—at scale.

The Outcomes:

  • 90% platform utilization within 60 days of Workday launch
  • Significant drop in support tickets
  • Faster onboarding for 9,000+ global employees
  • Greater confidence from leadership in HR data accuracy and process consistency

”Apty didn’t just help us adopt Workday—it changed how we deliver HR services across the company.

— Global HR Operations Leader, Mattel

Want to see how?

Download the full case study to see how Mattel transformed HR adoption across their global teams.

Download Case study

The Challenge:

With 50,000+ employees across diverse regions, World Bank Group faced onboarding lags, inconsistent adoption of HR and learning platforms, and limited insight into how systems were actually being used. Their legacy MyGuide tool couldn’t provide the analytics or process alignment needed to scale global transformation.

The Apty Shift:

World Bank Group initiated a proof of concept to replace MyGuide with Apty, focused on:

  • In-app guidance for key tools like EdCast and MyHR
  • Multi-language support for global reach
  • Deeper analytics to uncover process bottlenecks
  • Structured change communication across platforms
  • Foundation for a scalable, organization-wide adoption strategy

The Outcomes:

  • Faster onboarding across regions
  • Reduced support volumes for navigation queries
  • More consistent process execution globally
  • Increased productivity for new and existing staff
  • Better resource alignment to core mission activities

”We’re not just upgrading tech—we’re enabling our global teams to do more for development by spending less time on systems and more on impact.

— Digital Transformation Leader, World Bank Group

Want to see how?

Download the full narrative to explore how digital adoption can drive mission impact at scale.

Download Case study

The Challenge:

Workday HCM and LMS were essential for managing people and compliance—but adoption was inconsistent. Onboarding took too long. OKRs lacked visibility. Support teams were overwhelmed with basic queries and training materials couldn’t keep up with change.

The Apty Shift:

To solve this, ChenMed implemented Apty to:

  • Embed onboarding directly into Workday and LMS
  • Reduce ticket volume with real-time guidance
  • Standardize compliance steps with validations
  • Support OKR rollout and goal tracking
  • Deliver insights into drop-off points and friction

The Outcomes:

  • Faster onboarding across 80+ locations
  • Embedded validations reduced compliance risk
  • Scaled OKRs without new tools
  • Fewer support tickets
  • Higher satisfaction across HR and Ops

”It wasn’t just about training. Apty made sure people could execute—clearly, consistently, and at scale.

— Director, Business Transformation, ChenMed

Want to see how?

Download Case study