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Scaling Construction and Sales Excellence: How D.R. Horton Onboarded Thousands Faster
D.R. Horton partnered with Apty to simplify application usage for over 100,000 users across construction and sales. By embedding contextual, in-app guidance in platforms like JSA and VendorSuite, they reduced onboarding timelines and enabled consistent, cross-functional adoption.
The Challenge:
D.R. Horton’s workforce depends on systems like PeopleSoft and DHI Sales to run everything from planning to vendor engagement. But new hires needed weeks to ramp up, training resources were overwhelmed, and inconsistent process execution threatened construction timelines and customer experience.
The Apty Shift:
D.R. Horton implemented Apty to:
- Streamline onboarding across job functions
- Support complex tools with just-in-time guidance
- Centralize operational knowledge with a built-in content hub
- Reduce support burden and communication overload
The Outcomes:
- New employees onboarded faster across regions
- Support tickets for “how-to” questions dropped
- System usage became more consistent across teams
- Updates and policy shifts communicated instantly via tooltips and announcements
- Staff confidence and productivity improved—without needing to change existing systems
”By providing guidance exactly when and where it's needed, we've significantly reduced the learning curve for new employees and allowed our team to focus on building quality homes.
— Operations Excellence Leader, D.R. Horton
Want to see how?
Download the full case study to see how D.R. Horton scaled adoption across 100,000+ users.
